Privacy Policy

The mobile applications and website of Center Valley Logistics Inc. connect brokers, shippers, and carriers. Center Valley Logistics Inc. (“we” or “us”or“our”) , its affiliates, and subsidiaries (collectively, "Center Valley") collect and utilize certain information about our users when they use or communicate with us regarding our services to make our applications and websites (the "services") functional. This notice outlines the types of personal information we gather from service users, how we use it, with whom we share it, and the choices we give users when it comes to their information. This privacy statement may occasionally be changed. The Effective Date at the top of this Privacy Notice will be updated if there are any changes to inform you. In some cases, we may also provide you with additional notice (such as adding a statement to our homepage or sending you a notification on our mobile app or via email). We encourage you to read this Privacy Notice each time you use the Services or contact with us so that you are aware of our information practices and the alternatives available to you.

Range of application

Anywhere in the world when Center Valley's services are used, this notice is applicable.

All users worldwide of Center Valley's applications, websites, features, or other services are subject to the following notice:

Commercial drivers are individuals who have been granted a license to drive motor vehicles on behalf of or in the capacity of carriers. Carriers are people or organizations who provide motor vehicles used to move commodities.

Any user of the services who is identified as the shipper, consignor, consignee, or who owns the goods being transported is referred to as a shipper. Dispatchers are responsible for allocating commercial drivers and vehicles for the transportation of freight. Brokers are people or organizations that connect shippers who need goods moved to carriers with the facilities to move the goods. Partners are any broker or third part company/service that we do business with to ensure that services are met.

The term "users" in this notice refers to all parties covered by it.

The laws in the locations where we operate will apply to the practices detailed in this notice. This implies that, in each country or region where we operate, we only do so in accordance with the laws of those jurisdictions.

Data control and transfer

The person in charge of data processing for any personal information gathered in conjunction with using Center Valley Logistics Inc.'s services is Center Valley Logistics Inc. Globally, Center Valley Logistics Inc. operates and handles data. Additionally, we reserve the right to transfer data to nations other than the ones in where our users reside or utilize Center Valley Logistics Inc. We do this in order to uphold our obligations to users under our agreements with them, such as our Terms of Use, or in accordance with their previous consent, adequacy rulings for the pertinent nations, or other transfer methods that may be permitted by applicable legislation. You can use our email sales@cvlgx.com to make inquiries, criticisms, and complaints regarding Center Valley Logistics Inc.'s data handling procedures.

We gather data that you voluntarily supply to us. For instance, when you fill out a form, apply to become a Carrier, Shipper, or Partner, sign in to your Center Valley Logistics account, submit or accept a shipment request, ask for customer service, or otherwise interact with us, we may gather information about you. Name, company name, email address, phone number, address, financial information, video and call recordings, insurance information, service ratings and reviews, and any other information you choose to supply are all examples of the types of information that may be included in this list.

Information We Collect When You Use the Services

We gather other data concerning shipment requests and how they are handled when you use the Services, such as the following: User-provided information, such as that given to Center Valley Logistics Inc. when opening an account; User-generated information, such as location and app usage information; and Device data. Information from additional sources, such as partners and third parties who use Center Valley Logistics Inc. APIs

Shippers: If you are a Shipper and make a Shipment request, we will gather some information about your submission, such as the date and time of your request, the origin and destination addresses, a description of the cargo being transported, the cost, and other relevant details.

Carriers: If you are a carrier, we may collect information regarding your bids on shipment requests as well as details regarding your preferred lanes, acceptance, and fulfillment of any shipment requests, including financial, vehicle, and driver details.

Drivers: In order to complete a Shipment request, we may gather information about your journey if you are a driver conveying cargo on behalf of a Carrier. As outlined below, we also gather information about your location and the documents you submit.

Partners: If you are a broker, intermediary, or other third party working with Center Valley ("Partner"), we may gather information on any Shipment request, origin and destination information, customer information, description of the cargo being transported, rate, email addresses, and any additional information you voluntarily choose to provide.

Data provided by users.

User profile: When users create, modify, or log into their accounts, when they contact us for support or in any other way interact with the services as a commercial driver or carrier dispatcher, when they provide us with information about their vehicle or insurance, or when they contact us in any other way, we may collect data about them. Name, email address, phone number, login credentials, postal address, profile photo, and official identity documents, such as a driver's license, may all be included.

We may gather demographic information about users, including through user surveys. Additionally, we might get demographic information about users from other sources.

Information provided by users during conversations with Center Valley Logistics Inc.: When users contact Center Valley Logistics Inc. customer service, provide facility ratings, or in any other way contact Center Valley Logistics Inc., we gather the information they supply. This could comprise remarks, images, or other user-collected recordings.

Data created during use of our services.

Location information: In order to provide our services, we must obtain accurate or rough location information from the mobile devices of commercial drivers and dispatchers. Only when users have given us permission to do so through their mobile device's authorization system do we gather such data.

Precise location data must be gathered in order to provide Services to our users. We could request your consent to access your specific location when you download or use one of our mobile applications. We will gather the precise location of your mobile device if you allow our mobile applications access to it via the authorization system provided by your mobile operating system. We use this data to keep track of shipments, comprehend your regular driving habits, and maybe present Carriers with employment opportunities that are more likely to be beneficial to them and their Drivers. Your ability to use all elements of our Services or Incentive Programs, including your eligibility for QuickPay, may be impacted if you refuse or revoke your authorization at any time. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as the Shippers and Carriers involved in fulfilling any Shipment request, or from sensors installed on trailers owned, leased, or controlled by Center Valley Logistics Inc..

Information about transactions: We track information about transactions involving the use of our services, such as the kind of services requested or delivered, the date and time the service was delivered, the distance travelled, the sums paid, and other relevant transaction specifics.

Photos: Where users have uploaded such photos to the Center Valley Logistics Inc. apps or websites, we collect images of bills of lading, freight, and other issues specifically linked to the services.

Usage information: We compile information on how customers utilize our services (including analytics that we or third parties conduct for the purpose of improving our services). This includes information about the dates and times of access, the functions and/or pages of the app that were used, app crashes and other system activity, the type of browser used, and any external websites or services that were utilized before using our services. In some instances, we gather this information through tracking technologies like cookies, pixels, tags, and other similar tools that generate and store unique identifiers. Please check our Cookie Notice in the section below for more information on these technologies.

Device information: We may gather information about the hardware models, device IP addresses, operating systems and versions, software and file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network information from the devices used to access our services.

Communications information: We make it possible for users to communicate with Center Valley Logistics Inc. through its websites and mobile applications. Center Valley Logistics Inc. obtains information about the calls, texts, or other communications, such as the date, time, and content of the communications, to provide this service. Center Valley Logistics Inc. may also utilize this information for analytics, safety and security, product and service improvement, and customer support services (including resolving disputes between users).

Photographs and Documents

Our Services may ask you to take a photo of and upload to the Services particular papers, such as bills of lading, proofs of delivery, and other legal documents, insurance certificates, and other supporting evidence, in order to complete a Shipment request. The option to upload pictures of the goods you transport as well as any trailers Center Valley Logistics Inc. owns, rents, or manages may also be provided to you. Our mobile applications will ask for permission to use the camera on your mobile device through the permissions system offered by your mobile operating system. Although it is possible for you to decline the requested access, doing so can make it more challenging for you to utilize all of our Services' features.

When You Use the Services, Automatically Collected Information About You

We automatically compile data about you when you visit or use our services, such as: Log Data: We record log data on how you use the Services, including the type of browser or mobile app version you're using, access times, the websites you've visited, your IP address, and the website you were on just before and just before accessing our Services. Device Information: When you access our Services using a computer or mobile device, we may keep track of details such as the hardware make and model, operating system type, mobile app identifiers, and mobile network information.

Cookies and other tracking technologies collect the following information

We gather information through a variety of technologies, including cookies and web beacons. Cookies are tiny data files stored on your computer's hard drive or in a device's memory that allow us to better our services and your experience by analyzing usage data. Web beacons are tiny electronic pictures that may be used in our services or emails to deliver cookies, track website activity, and assess the success of advertising campaigns. You can set your browser to block cookies, but doing so may prevent you from using all our Services' features.

Data We Gather From Other Sources

In addition to the information we directly obtain from you, we may also obtain information from other sources. These third parties could include, but are not limited to, Partners, verification services (used, for example, to confirm your insurance coverage or regulatory compliance), credit agencies and bureaus, and publicly available sources.

We may collect information about commercial drivers from other users, such as carriers or shippers, or from other third parties. This includes comments they receive from other Center Valley Logistics Inc. users as well as information about their location.

We might receive details about a commercial driver or carrier from the regulatory bodies in charge of regulating carriers. We may also get the names and contact information of other users, such as independent brokers, carriers, and/or commercial drivers, when shippers request prices or services. If users engage with another app or website that makes use of our API, they can divulge details about themselves or their relationships (or whose API we use).

We might obtain information from lead generating marketing service providers and publicly available sources. Center Valley Logistics Inc. may combine the data acquired from these sources with other data that it already has.

How we use personal data

Some of the ways Center Valley Logistics Inc. uses the data it collects are as follows:

Enhance our services, which include connecting drivers with delivery requests, matching shippers with carriers, facilitating the transfer of cargo, processing payments, and confirming delivery, to better protect the security and safety of our users and services. We use your phone number to call and text you about potential and ongoing shipments. We may also use information about you for other purposes, such as communicating with you regarding administrative messages, security warnings, technical issues, and assistance; Respond to your questions, comments, and requests; and trend-spotting and usage and activity analysis in relation to our services; The rights and property of Center Valley Logistics Inc. and other parties are protected by spotting, looking into, and stopping fraudulent transactions and other illegal activity. You will receive information from Center Valley Logistics Inc. and others about products, services, opportunities, deals, prizes, promotions, and events, as well as news and information we think you'll find interesting. Implement any other purpose that was disclosed to you at the time the information was collected; Link or combine information we learn from others and create data profiles to tailor our Services and better meet your needs.

Providing services and features.

The information we gather is used by Center Valley Logistics Inc. to deliver, customize, preserve, and enhance our goods and services.

This includes employing the information to create and look after user accounts. Request estimates from commercial drivers, carriers, or third-party brokers to enable you to match shipments with them. Track the status and location of products moving through the services, as well as other information related to service use, such as how long a carrier and/or commercial driver has been at a pickup point to determine detention costs. Send other service users, such as shippers, updates on the status of cargo being transported through the services, including projected delivery arrival and delivery times. Create new features, provide or recommend shipments, features, content, and advertisements, among other ways to customize and improve the services. Payment for the services must be handled, provided, or made possible. To supply our services, you must carry out internal duties like fixing operational problems and software flaws, doing data analysis, testing, and research, and monitoring and evaluating usage and activity trends.

security and safety. In order to protect the integrity, safety, and safety of our services and users, we use personal data. Using a device's location, profile, usage, and other data to stop fraud or other dangerous acts, Developing safety features and establishing user authentication Customer support-nWith the user's knowledge and cooperation, Center Valley Logistics Inc. records customer service calls and uses the information collected to provide customer assistance, including to: Ask queries of the relevant member of customer support, investigate consumer complaints and take action, Keep an eye on and enhance our customer support procedures

Research and development: To enhance the user experience, we may use the data we gather for testing, research, analysis, product development, and machine learning. This aids in the development of new features and products, the enhancement of our services' safety and security, the prevention of their use for unlawful or improper reasons, the development of new features and products, and the facilitation of financial solutions related to our services.

Marketing: Center Valley Logistics Inc. may market its services to users using the information it collects. Users may get information from Center Valley Logistics Inc. regarding its products, services, special offers, contests, studies, surveys, news, events, and updates. See the section below for more information on third-party marketing.

Based on the user's location, previous usage of Center Valley Logistics Inc.'s services, and choices and settings, we may use the data we gather to tailor the marketing messages (including advertising) we send. Non-marketing communications: Center Valley Logistics Inc. may use the information it collects to send users receipts, notify them of changes to our terms, services, or policies, or send other messages that aren't intended to advertise Center Valley Logistics Inc., its affiliates, or their products. Legal requirements and processes In addition to any other uses permitted by applicable law, we may use the personal information we collect to investigate or resolve claims or disputes relating to the use of Center Valley Logistics Inc.'s services or as otherwise required by regulators, governmental bodies, or official investigations.

Cookies and third-party technologies

For the objectives outlined in this notice, Center Valley Logistics Inc. and its partners utilize cookies and other identification technologies on our apps, websites, emails, and online advertisements.

Websites, apps, online media, and adverts all use cookies, which are little text files, to record information on browsers or devices. The following are some uses of cookies and related technologies by Center Valley Logistics Inc. User authentication, preserving user settings and preferences, Finding out how popular a piece of content is delivering and evaluating the success of advertising campaigns, examining website usage and trend data as well as basic knowledge of users' online activities and preferences

Additionally, we might let other people serve ads on our behalf across the Internet, measure and analyze audience data for us, and track and analyze the effectiveness of such ads. The devices used by users to our websites, as well as when they visit other online sites and services, may be identified by these organizations using cookies.

Data sharing and disclosure

Some of Center Valley Logistics Inc.'s services, features, and offerings call for the exchange of data with other users, either voluntarily or at the user's request. For legal reasons or in connection with claims or disputes, we may also disclose information to our affiliates, subsidiaries, and business partners.

Center Valley Logistics Inc. may share the data we collect:

With other users or third parties

In connection with transportation, logistics, delivery, and/or other related services, such as reward partners for fuel discounts and similar discount programs, organized or carried out by Center Valley Logistics Inc., this includes sharing data: With other users or with third parties who require, request, or use such data. We might also divulge the identities, license numbers, truck numbers, and locations of commercial drivers to other users or outside parties, including managers of a receiving facility. We might also give third parties, like a pickup facility, access to their vehicle truck number and license plate. The names of carriers may also be disclosed to other users.

At users' request

Sharing data is part of this:

in conjunction with services or features that call for the exchange of data with other users.

with relation to Center Valley Logistics Inc.'s collaborations or marketing campaigns with third parties. For instance, Center Valley Logistics Inc. may share specific data with third parties if a user wants a service through a partnership or promotional offering from a third party. This could include, for instance, other platforms, apps, websites, or services that integrate with our APIs; those that have an API or service with which we integrate; or other business partners of Center Valley Logistics Inc. and their users in connection with promotions, contests, or specialized services. Users should consult these notifications for further information on how their data is handled by these third parties since the treatment of such data is subject to the terms of their privacy policies.

With the general public- Any personal information included in queries or comments from users published through open forums, like blogs and social media pages, may be viewed by the public, along with other elements of the services that are accessible to the public.

With Center Valley Logistics Inc. affiliates and third parties- In order to facilitate our service delivery, have Center Valley Logistics Inc. affiliates process data on our behalf, or for data centralization and/or logistics needs, we exchange data with them. Additionally, we disclose data to third parties with whom users have authorized us to do so, such as other applications or websites that use our API or services or those who have an API or service with which we interface.

With Center Valley Logistics Inc. service providers and business partners- Vendors, consultants, marketing partners, research companies, and other service providers or business partners can obtain data from Center Valley Logistics Inc. Among them are payment processors and facilitators, cloud storage providers, marketing partners and platform providers, including social media advertising services, data analytics companies, Partners in research, such as those conducting studies or initiatives in collaboration with Center Valley Logistics Inc. or on the company's behalf, Vendors who help Center Valley Logistics Inc. improve the security and privacy of its apps, consultants, attorneys, accountants, and other experts in their fields

For legal reasons in the event of a dispute- Users' personal information may be shared by Center Valley Logistics Inc. if we believe that doing so is necessary to comply with an applicable law, regulation, operating license or agreement, legal process or governmental request, or when we believe that doing so is otherwise appropriate due to safety or other similar concerns.

In order to enforce our terms and conditions, user agreements, or other policies, to protect Center Valley Logistics Inc.'s rights or property, or the rights, safety, or property of others, or in the event of a claim or dispute relating to the use of our services, we may also share personal data with law enforcement officials, public health officials, other government officials, or other third parties as required.

Additionally, if a user uses the credit card of another person, we might be forced by law to divulge that user's information. The sharing of personal information with third parties in conjunction with or during negotiations of any merger, sale of corporate assets, consolidation, or restructuring, financing, or purchase of all or a portion of our firm by or into another company also falls under this category.

Through social media sharing- Users can share actions they take on the services with other apps, websites, or media, and vice versa, by integrating the services with social media sharing capabilities and other relevant tools, such as WhatsApp. Depending on the settings users select with the social media sharing service, their usage of such services enables the sharing of data with others. For additional information on how these social media sharing services manage the data submitted to or shared through them, please refer to their privacy policies.

With consent- If we alert the user and they agree to the sharing, Center Valley Logistics Inc. may disclose a user's personal information in ways other than those mentioned in this notice.

Data retention and deletion

Center Valley Logistics Inc. retains user information for as long as necessary to fulfill the aforementioned objectives.

Users are always free to request the deletion of their accounts. Center Valley Logistics Inc. is permitted by this policy to retain user information even after a request for its deletion.

Center Valley Logistics Inc. retains user information for as long as necessary to fulfill the objectives. This means that we retain various sorts of data for various amounts of time, depending on the type of person to whom the data pertains, the type of data, and the goals for which we collected the data.

Users have the option to request the deletion of their accounts at any time by submitting a request here. Center Valley Logistics Inc. deletes a user's account and related data after receiving a request to do so, unless preservation is mandated by law or regulation, is necessary for safety, security, and fraud prevention, or arises from a problem with the user's account, such as an unpaid credit balance, an unresolved claim, or dispute.

Questions and Contact Information

You can get in touch with "us" at sales@cvlgx.com if you want to access, modify, delete, or otherwise manage any personal information that "we" have about you.